FAQs

All of Your Healthcare Questions, Answered Here for You!

Are your services covered by RAMQ?

Yes! Your health is our top priority. That's why all of our services are covered by RAMQ!

How soon after my exam should I expect my results?

Your results will be securely, electronically sent to your doctor within 24 to 36 hours of having completed your exam. At RadioJr, we make it our duty and responsibility to treat every single patient and their family with the utmost respect. Part of that respect means making sure we deliver excellent quality service in a timely fashion.

The exam images as well as the Radiologist's report will thereafter become available for viewing in your child's Dossier Santé Quebec file online (accessible with the child's Medicare card number). You will be required to order a login key code from clicSÉQUR to view your child's Dossier Santé Quebec, if you have not already done so.

How long is the waiting list for an appointment?

There is no wait list! Once you call or go online to book your appointment, a member of our team should be in touch with you within 1 business day and you will receive an appointment date for within the same week. This is our way of guaranteeing quick quality service!

What if my child doesn't have a Medicare card?

Don't worry! We are still happy to help you if this is your case and we are prepared to offer you solutions based on whatever situation you might be in:

my child's Medicare card was lost/stolen
- Please ensure the card would still have been valid at the time of the appointment. Please be sure to bring with you the documentation provided by the RAMQ proving the validity of the Medicare card if it has not yet been replaced.
my child's Medicare card is expired
- If your child's Medicare card is expired and is awaiting renewal, you will be required to bring with you the documentation provided by the RAMQ proving that a renewal request has been submitted.
- Please note that we cannot accept the card of the parent/legal guardian in lieu of the child's Medicare card in this situation.
my child has not yet received their own Medicare card
- If your child has not yet received their Medicare card from the RAMQ (may occur if the child is newborn/up to 1 year old; the day before their first birthday), please bring to the appointment a valid, associated Medicare card from a parent or legal guardian of the child.
my child is an asylum claimant and was NOT born in Canada
- If your child falls under refugee or asylum claimant status and was therefore NOT born in Canada, please provide the child's IUC file number, as listed on their Refugee Protection Claimant Document (RPCD) from Immigration Canada.
- Please note, the RPCD document of a parent or legal guardian cannot be accepted as coverage for the child. The child must have their own RPCD.
  - If YOU are a refugee or asylum claimant but your child was born in Canada, you must await the arrival of the child's Medicare card.
my child was born in Canada but is not from Quebec (out-of-province)
- If your child was born in Canada but is not from Quebec (out-of-province), you will be able to claim reimbursement for the fees of your child's exam from your local provincial authority using their valid out-of-province Medicare card.
my child was NOT born in Canada (international)
- If your child was NOT born in Canada, you will need to cover the fees of your child's exam either personally or through private insurance.

Any Other Questions?

Feel free to submit them here and we'll get right back to you!